Mildi-Logo-2.png

Phone Number

0393 246 298

WhatsApp Number

+256 701 980 550

Email Address

[email protected]

Policy

Mildi Products Africa Policies

1. Privacy Policy

1.1 Introduction
At Mildi Products Africa, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us.

1.2 Information Collection
We collect information when you purchase products, register on our website, subscribe to our newsletter, or engage with us on social media. The information collected may include your name, email address, phone number, shipping address, and payment details.

1.3 Use of Information
The information we collect is used to process your orders, improve our products and services, and communicate with you. We may also use your information to send promotional materials and updates, which you can opt out of at any time.

1.4 Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

1.5 Third-Party Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

1.6 Cookies
Our website uses cookies to enhance user experience, track visitor behavior, and collect aggregate data about site traffic. You can choose to disable cookies through your browser settings.

1.7 Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

2. Return and Refund Policy

2.1 Return Eligibility
If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2.2 Return Process
To initiate a return, please contact our customer service team at [contact email/phone number] with your order details. Once your return is approved, you will receive instructions on how to send the product back to us.

2.3 Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.